TERMS AND CONDITIONS
The following terms and conditions are legally binding and drafted by the Brand 24 directors and executives. Please take the time to read through the information below as we will not be held responsible for any points discussed in the T’s and C’s not adhered to. These terms will apply to all our clients and other prospective clients.
We hope this document will create a framework of understanding and security to ensure our work together is professional and to eliminate all potential uncertainties and misunderstandings.
Please be aware that if you make payment for your order, Brand 24 will accept this as acknowledgment that you have read and understood our T’s and C’s and that you have no further questions, concerns or objections.
OUR ORDER PROCESS
Due to the nature of our business, each order will be handled individually and with a custom-tailored approach by one of our team members. Lead-times will therefore be order-specific and any timeline supplied is subject to change. Brand 24 will always try to be on time with orders, unless factors beyond our control are at play.
Note that no order will leave our premises without being paid in full.
WE OWN THE RIGHTS TO OUR PHOTOGRAPHS / DESIGNS
Please do note that in the event where our work is copied or our photographs are used without our written consent, our legal team will take steps against the individual as we do not allow our designs or photos to be used for personal use or advertisement without our consent to do so.
DIFFERENT BRANDING METHODS
We do offer various branding methods sourced from external suppliers. Below we are outlining the terms and conditions to be aware off.
DTF (DIRECT TO FILM PRINTING):
What is DTF Printing? Direct to Film or DTF is a process that transfers prints onto fabric or other substrates using a heat-press mechanism. Unlike the DTG method, which only works on cotton fabrics, the Printer DTF method can work on cotton and poly blends. DTF Printing does consist of a white/glue base. It is essential to know that everything on your artboard will print as is with a white undercoating. Watercolors usually don’t work effectively with DTF printing. Anything not presenting as transparent will get a white undercoat and will print.
SUBLIMATION PRINTING:
Sublimation printing sublimation printing uses heat to essentially bring ink and fabric together as one. First, a design is printed onto special paper. The inks that are used turn into gas when brought under heat, then combine with the fabric and permanently print onto the fabric or product. All sublimation products are specially treated with a special coating to accommodate the inks. All sublimation fabrics needs to be 100% polyester or a very high polyester count. It is essential to note that because of the method explained as above it is not always guaranteed that the colors on screen or the colors in logos will be represented 100% to the product and it is also essential to note that two different products might not print the same design exactly the same. We recommend ordering a sample first on the products you are interested in before placing a bulk order to study how the design prints to different substrates. After the product/s have been produced, Brand 24 will not be held responsible to refund the client if a sample run was not ordered before. Brand 24 cannot guarantee the exact screen colors will be represented, nor can Brand 24 guarantee that products that differ (for example a mug and a mouse pad) will print the same in color.
Other printing methods can also not be compared to Sublimation printing. For example, direct printing. The colors used in direct printing and the colors used with sublimation printing can also differ. Direct printing is where the computer would print directly, whereas sublimation printing is from screen to paper and then applied with heat. Therefore Brand 24 will not be held responsible to replace or refund any items printed by us that does not match a different printing supplier or different printing method.
ENGRAVED/LASER CUT PRODUCTS:
Engraving is also a very delicate branding method. Engraving is literally the design “burnt” into the product. Each product and product type/material differs and takes to the laser differently. Even two of the exact same products might engrave different to each other because of coatings or varnishes etc. In the case where the product is not completely ruined because of the laser, Brand 24 cannot be held responsible to replace any engraved items because they don’t completely match from A to B. It is impossible for us to know and be confident that 100 of the same items will all engrave exactly the same. We do try and test various products to ensure we deliver a general quality throughout. In the case where the engraving looks un-neat and does not deliver the quality we are used to, the product will be replaced before it is sent to the client.
It is also important to note that we purchase the products from suppliers whereas the substrates are usually supplied in bulk. We cannot control what we receive from the suppliers nor can we choose. Woods and leathers all differ from each other even if they are the same size, style and color.
EXTERNAL SUPPLIERS
Brand 24 Pty Ltd acts as a middle-man to do bulk orders from suppliers such as Amrod and Baron, the respective branding companies T’s and C’s apply.
This will apply to:
– Any broken items
– Any badly produced/branded items
– Any items not included/missing items
– Branding errors
– Inadequate service delivery
It is important for the client to note that we will deal with the above-mentioned issues on behalf of the client, however we will require the needed time to source the needed information from both the client as well as the respective mentioned branding company.
SCREEN COLORS
Always remember is that any screen has a built-in enhancer, otherwise the eye would not be able to observe the image shown. If you compare your screen image to your normal vision the quality of brightness is not the same. This means a red on screen will appear more vibrant than what it will print, because the products don’t have the enhancers that the screens represent.
Brand 24 will not be responsible for a refund/replacement if the final product differs slightly to the screen version. If you are unsure how your product will print, try printing it in color on a normal piece of copy paper to get a better idea of how it will print in real life or order a test print prior to any bulk prints.
GARMENTS
Brand 24 offers a wide range of different garment possibilities through our external suppliers. We will always attempt to have sizing charts for all of the garments we suggest or offer. Please ensure that you as the client measure yourself according to the garment you are interested in to ensure you order the correct size for your body type. Brand 24 will not be held accountable for any garment that is too big or too small.
All manufactured garments have set measurements and we are therefore not able to make any sizing changes to the garments and it is you as the client’s responsibility to ensure you order a garment that will fit. We mainly custom print and design our products and therefore there will be no refund or exchanges to be done on Brand 24’s costs.
Take note that we do not offer the option for self-supplied garments or handmade garments.
REFUNDS / RETURNS
Due to the fact that Brand 24 uses external suppliers and mainly custom print and design our products on an order by order basis, we do not offer any refund / return option at this time.
COURIER SERVICES
The courier service we offer is not a service directly supplied by Brand 24 and therefore it is not possible to take responsibility for any courier related complaints or service deliveries. The client will receive a detailed e-mail including all needed to know information to track and trace their parcel. The client will also receive contact information and can contact the courier directly to communicate regarding any courier related queries. Brand 24 will not track and trace the parcel on behalf of the client, nor deal with any issues regarding depot/driver or operations.
Once the parcels leave the premises of Brand 24 (or any external supplier if directly couriered from there) it no longer belongs to Brand 24 and therefore we cannot be held accountable or take any responsibility regarding the actions which the courier company decides to take. The client is more than welcome to collect the parcel directly from us by sending own drivers/couriers.
The Courier we use is an independent company and should be consulted directly. Brand 24 cannot be held responsible for any late deliveries or mis-routed parcels.
Please also be advised that the client has the option to take out insurance on their parcels (limits do apply). Brand 24 will package the parcel to the best of their ability but cannot control the way the drivers or depot handles the packages. In the case where a parcel is damaged and insurance on the parcel has not been added, the client has to contact the courier directly to demand a refund for a replacement product to be sent.
It is also important to note that during peak seasons the courier parcels will take longer to be delivered, please do ensure to place urgent orders on-time as late orders delivered by the courier will not fall back on Brand 24 as we cannot take responsibility for the actions taken by the courier company.